At Kushinara Healthcare (https://kushinara.com/), we aim to provide high-quality medicines and healthcare products. If you are not satisfied with your purchase, please read our refund and return policy carefully.

1. Eligibility for Returns & Refunds

We accept returns and refunds only under the following conditions:
Wrong Product Received – If you receive a different product than what was ordered.
Damaged or Defective Product – If the product is damaged during shipping.
Expired Product – If you receive an expired medicine.

We Do Not Accept Returns for:

• Opened or used medicines.
• Products without original packaging.
• Change of mind after purchase.

2. Return Process

1. Contact our support team within 48 hours of delivery at kushinarahealthcare@gmail.com or call 074000 54936 / +91 8850922904.
2. Provide your order number, photos of the damaged/incorrect product, and details of the issue.
3. Our team will review your request and approve/reject the return.
4. If approved, you must return the product in its original packaging, unused and sealed.

3. Refund Policy

• Refunds will be processed only after we receive and inspect the returned product.
• Approved refunds will be credited to the original payment method within 5-7 business days.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

We do not offer exchanges at this time. If you receive a defective product, you can request a return and reorder the correct product.

5. Order Cancellations

• Orders can be canceled before they are shipped.
• Once the order is dispatched, cancellation is not possible.

6. Contact Information

For refund or return inquiries, contact us at:
Email: kushinarahealthcare@gmail.com
Phone: 074000 54936, +91 8850922904